At Quorra, we recognise the importance of protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.
We are committed to transparency in our data practices and to giving you control over your information. This policy applies to all personal data we collect through our website, contact forms, service bookings, and other interactions with our business.
Information We Collect
Personal Information You Provide
When you use our contact forms, request quotes, or book services, you may provide us with personal information including:
•Your name and contact details (email address, phone number)
•Property address where services will be provided
•Service preferences and specific requirements
•Payment information (when engaging our services)
•Any other information you choose to share with us
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
•Browser type and version
•Device information and IP address
•Pages visited and time spent on our website
•Referring website or source that directed you to us
•Interaction with website features and content
For more information about how we use cookies, please see our Cookie Policy.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
•Contract Performance: Processing necessary to provide services you've requested
•Consent: Where you've given explicit permission for specific uses
•Legitimate Interests: For business operations, improvements, and communications
•Legal Obligations: To comply with applicable laws and regulations
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
To provide, maintain, and improve our cleaning services, including scheduling appointments, coordinating service delivery, processing payments, and addressing service-related queries or concerns.
Communication
To respond to your enquiries, send service confirmations, provide updates about your bookings, and communicate important information about our services or policies.
Marketing
With your consent, we may send you information about our services, special offers, and relevant updates. You can opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.
Website and Service Improvement
To analyse website usage, understand user preferences, identify areas for improvement, and develop new features or services that better meet customer needs.
Legal Compliance
To comply with legal obligations, resolve disputes, enforce our agreements, protect our rights and property, and respond to lawful requests from public authorities.
Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business:
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Payment Processors: Secure handling of payment transactions
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Email Service Providers: To send service-related communications
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Website Analytics: To understand website usage and improve user experience
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Cloud Storage Providers: For secure data storage and backup
All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and may only use it for the purposes we specify.
Data Protection and Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal data:
•Encryption of data in transit using SSL/TLS protocols
•Secure storage systems with access controls
•Regular security assessments and updates
•Staff training on data protection and privacy
•Limited access to personal data on a need-to-know basis
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised. Specific retention periods vary depending on the type of data and the purpose for which it was collected.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable data protection laws. We maintain incident response procedures to address security breaches promptly and effectively.
Your Rights
Under data protection law, you have several rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you, along with information about how we use it.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You can request that we delete your personal data in certain circumstances, such as when it's no longer needed for the purposes for which it was collected.
Right to Restrict Processing
You can ask us to limit how we use your personal data in certain situations.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used format and have it transferred to another organisation where technically feasible.
Right to Object
You can object to our processing of your personal data based on legitimate interests, including for marketing purposes.
Right to Withdraw Consent
Where we rely on your consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within one month, though this period may be extended by two months in complex cases. We may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Note: If you choose not to provide certain personal information, we may not be able to provide you with some of our services. Essential website functionality will remain available, but features like service booking and personalised communications will be limited.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you an email if you've provided one. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.