Terms and Conditions

1. Client Responsibilities

As a client of Quorra, you agree to:

• 1.1 Provide accurate and complete information when booking services, including property details, access arrangements, and any special requirements or hazards
• 1.2 Ensure safe access to the property at the agreed time, including providing keys, access codes, or arranging for someone to be present
• 1.3 Remove or secure valuable, fragile, or personal items before our staff arrive
• 1.4 Inform us of any pets on the property and ensure they are secured during service provision
• 1.5 Provide a safe working environment free from hazards and ensure compliance with health and safety requirements

2. Prohibited Conduct

You must not:

• 2.1 Engage in any behaviour that is abusive, threatening, or discriminatory towards our staff
• 2.2 Request services for properties involved in illegal activities or that pose unreasonable safety risks
• 2.3 Attempt to hire our staff directly without going through our booking system
• 2.4 Provide false or misleading information about property conditions or service requirements
• 2.5 Interfere with our equipment or cleaning products

3. Compliance with Laws

You agree to comply with all applicable local, national, and international laws and regulations in connection with your use of our services. This includes but is not limited to laws relating to property access, health and safety, data protection, and consumer rights. You are responsible for ensuring that your use of our services does not violate any laws or regulations.

4. Age Restrictions

Our services are intended for individuals aged 18 years or older. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms and Conditions. By booking services, you confirm that you meet these age requirements or have obtained proper consent.

5. Indemnification

You agree to indemnify and hold harmless Quorra, its staff, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms and Conditions, your use of our services, or your violation of any rights of another party. This indemnification obligation survives termination of your relationship with us.

6. Service Standards

We strive to provide high-quality cleaning services and use reasonable care and skill in our work. However, the nature of cleaning services means that results may vary depending on factors such as property condition, age of fixtures, type of soiling, and previous maintenance. We do not guarantee specific outcomes but commit to delivering our services to professional standards using appropriate techniques and products.

7. Disclaimer of Warranties

To the fullest extent permitted by law:

• 7.1 Our services are provided "as is" without warranties of any kind, whether express or implied
• 7.2 We do not warrant that our services will be uninterrupted, timely, secure, or error-free
• 7.3 We do not warrant specific results from our cleaning services
• 7.4 We make no warranties regarding the suitability of our services for any particular purpose

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

8. Limitation of Liability

Subject to applicable law:

• 8.1 We carry appropriate insurance for our operations. Claims for damage or loss should be reported immediately
• 8.2 Our liability for any claim arising from our services is limited to the cost of the specific service that gave rise to the claim
• 8.3 We are not liable for damage to items that were not properly disclosed or were in poor condition prior to service
• 8.4 Claims must be reported within 24 hours of service completion

9. Consequential Damages

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, strikes, lockouts, or other industrial action, power failure, or governmental restrictions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the Scottish courts, unless you are a consumer, in which case you may also bring proceedings in the courts of your country of residence.

12. Dispute Resolution

In the event of any dispute or claim arising from these Terms and Conditions or our services:

• 12.1 We encourage you to contact us first to resolve the matter informally
• 12.2 If informal resolution is not successful, we are willing to engage in mediation
• 12.3 Legal proceedings may be initiated if other methods fail to resolve the dispute
• 12.4 Nothing in this clause affects your statutory rights as a consumer

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and Terms of Service, constitute the entire agreement between you and Quorra regarding your use of our website and services. These terms supersede any prior agreements, representations, or understandings between us, whether written or oral. Any modifications to these terms must be made in writing and agreed upon by both parties.

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. When we make material changes, we will notify you by posting the updated terms on our website with a new "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.

16. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed by an authorised representative of Quorra. No waiver of any breach shall be deemed to be a waiver of any subsequent breach.