Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and complete information when requesting services
• • Use our website and services only for lawful purposes
• • Treat our staff with respect and courtesy
• • Not interfere with or disrupt our website or services
• • Not attempt to gain unauthorised access to our systems

2. Permitted Uses

Our services are intended for:

• • Residential cleaning for private households
• • Commercial cleaning for business premises
• • Specialised cleaning services as agreed upon
• • One-time or recurring service arrangements

3. Prohibited Uses

You may not use our services for:

• • Cleaning properties involved in illegal activities
• • Tasks that pose safety risks to our staff
• • Services requiring specialised licensing we do not hold
• • Attempting to resell our services without authorisation

4. Service Access Requirements

To access our services, you must:

• • Be at least 18 years of age or have parental/guardian consent
• • Have legal authority to arrange services for the property
• • Provide accurate contact and property information
• • Ensure safe access to the property for our staff

5. Fair Usage Guidelines

We aim to provide consistent, high-quality service to all clients. Excessive or unreasonable requests, repeated last-minute cancellations, or abusive behaviour may result in service limitations or termination. We strive to accommodate reasonable requests and will always communicate openly about any concerns.

6. Service Booking

When booking our services:

• • Bookings are confirmed upon receipt of written confirmation from us
• • You are responsible for providing accurate property access details
• • Service times are estimates and may vary based on property conditions
• • Special requirements should be communicated at the time of booking

7. Cancellations and Rescheduling

Our cancellation policy:

• • Cancellations must be made at least 24 hours before the scheduled service
• • Late cancellations may incur a cancellation fee
• • Rescheduling requests are accommodated when possible
• • We will notify you if we need to reschedule for operational reasons

8. Payment Terms

Regarding payments:

• • Payment is due upon completion of services unless otherwise agreed
• • We accept various payment methods as specified during booking
• • Late payments may result in service suspension
• • Prices are subject to change with reasonable notice

9. Service Suspension and Termination

We reserve the right to suspend or terminate services if terms are violated, payment is not received, or if continuing service poses safety concerns for our staff. Where possible, we will provide notice and an opportunity to remedy the situation before terminating ongoing service arrangements.

10. Service Availability

Regarding service provision:

• • Services are provided during our operating hours
• • Holiday schedules may affect service availability
• • Emergency situations may require service postponement
• • We aim to provide advance notice of any service interruptions

11. Service Modifications

We may modify our services, procedures, or offerings from time to time to improve quality, comply with regulations, or adapt to operational needs. Significant changes affecting existing service agreements will be communicated to clients with reasonable notice. We strive to maintain or enhance service quality with any modifications.

12. Geographic Restrictions

Our services are primarily available in Edinburgh and surrounding areas. Service availability may be limited in certain locations based on operational considerations. Please enquire about service availability for your specific location when booking.